CHPTR-S dispatches with PostNL and DHL. Articles ordered on working days before 4 p.m. are sent the same day. Delivery time within the Netherlands is about 2-4 working days. During periods of sale, national holidays and promotional actions, the order may be sent the next day. Shipping costs vary from country to country.
International deliveries are sent by PostNL, excluding import duties. This means that CHPTR-S only pays for shipping, and other costs such as duties, taxes and other import charges are with the consumer. Consumers outside the EU do not pay VAT on the items they buy.
In the 70% sale period, items cannot be returned.
There are different shipping methods. Depending on the method you choose, the shipping costs in the Netherlands vary between €3.50 and 7.65.
When you choose standard shipping, the shipment is transferred to PostNL and the risk of shipping is yours. Unfortunately, when the shipment does not arrive or is damaged, we cannot offer a solution.
To ensure that the shipment arrives correctly, choose 'PostNL signature for reception with only the home address'.
Sending you abroad? During the check-out, fill in the country of destination and the shipping costs are calculated automatically.
When ordering € 150 no shipping costs are charged in the Netherlands and Belgium.
Yes, indeed! We ship worldwide. Shipping costs are automatically calculated by country.
When ordering 150 euros, no shipping costs are charged in the Netherlands and Belgium.
Change shipping address
We'll try to send your order as soon as possible. Changing your address is only possible if your order has not yet been sent. Send your address and order number by 3: 00 on the same day of order to firstname.lastname@example.org. We will do our best to make the adjustments for you!
Trace your order
When your order is registered with the relevant sender you will receive your track & trace number by e-mail and a link to the carrier's site. This will allow you to follow your shipment closely.