Incorrect order

How annoying that something went wrong! Contact us at, on working days we will provide a suitable solution within 48 hours.

Order damaged

How annoying that our misters were damaged during shipping! Contact us at Please include your order number, contact details and a photo of the damaged product in your email. We provide a suitable solution within 48 hours on working days.


CHPTR-S offers a warranty period of 30 days. If the article is damaged or a defect occurs within this period, please send an email to

* Note: Warranty only applies when there is a legitimate complaint. Items that have been deliberately damaged, neglected, worn too much or not treated according to washing instructions are not covered by the warranty.

If your purchase falls outside the 30-day warranty period, but you still have a legitimate complaint, please contact us. We will assess it and look for a suitable solution.


How annoying that something went wrong and you want to file a complaint. Send an e-mail to or call 040-2494994. We do everything we can to help you as quickly as possible!

Of course we hope not, but if it still does not come to a suitable solution for you, you can register for mediation at Stichting WebwinkelKeur.

From February 16, 2016, it is also possible for consumers in the EU to file a complaint with the European Commission for Online Dispute Resolution via If your complaint is not being processed anywhere else, you can also submit it to the European Union platform.