Return policy at CHPTR-S.com

I'm sorry your order isn't what you expected it to be!

After receiving your order you have 14 days to decide if you want to send it back. Would you like to return your order? Then send an email to info@chptr-s.com with your name, Order Number and reason why you want to send it back. Then send it (within 14 days) back to CHPTR-S.
Return costs are on your own account.

CHPTR- S HQ
The Mayor Mollaan 62,
5582CK Personal."
Netherlands

Upon receipt of your return, the amount will be returned as soon as possible to the (bank)account / credit card used during placing the order. This takes about 5 working days.

* Note: Please note that CHPTR-S will only treat return shipments if they are returned in their original state, including labels & packaging. Damaged and / or used items are rejected and returned. The return costs are on your own account.

Both the costs and the risk of Shipping are at your own expense. Send back the items you wish to return or to exchange in one shipment to ensure that the return shipment can be processed soon. Non-identifiable returns shall be returned to the sender where possible.

* Note: Due to hygiene considerations it is not possible to exchange or return briefs.

*Note: make sure that when you personalize your bralette the initials are carefully selected. Personalised orders may not be exchanged.

Return period

After receiving your order you have 14 days to decide if you want to send it back. Would you like to return your order? Then send an email to info@chptr-s.com with your name, Order Number and reason why you want to send it back. Then send it (within 14 days) return to chptr-S. return costs are on your own account.

Refund policy

Upon receipt of your return , you will receive a confirmation email within 14 working days and we will return the amount to the (bank)account/credit card used during placing the order.

Return costs

The return costs (these are the costs you pay for returning the order to us) are on your own account.

Return time

Upon receipt of your return, you will receive a confirmation email as soon as possible but always within 14 working days and we will return the amount to the (bank)account/credit card used during placing the order.

CHPTR-S uses a 14-day return policy. This means that the possibility to return your order 14 days after receipt expires.

Sale

FINAL SALE items ordered via chptr-s webshop cannot be exchanged/returned. If your order is returned to CHPTR-s HQ, it will not be received and sent directly back to the sender. Shipping costs are charged for this.

Did you buy an item that's in the sale?
We do not return the amount of the discount after the event because the range is often limited as soon as an item enters the sale. There's a good chance your size wouldn't have been available by then. The same applies to sales items that are later discounted.

Promotions

Periodic promotional actions of CHPTR-S.com cannot be combined with other discounts/actions.

Swap items at CHPTR-S points of sale

Articles ordered via CHPTR-S webshop may only be exchanged at CHPTR-s headquarters. If you have purchased items from one of our sales outlets, you can only exchange them at the relevant sales point.

Please note: our retailers have their own return policy.

Incorrect order

How annoying that something went wrong! Contact us via info@chptr-S.com, on working days we will provide a suitable solution within 48 hours.