Returns & exchange

After receiving your order you have 30 days to decide whether you want to return it. 

Have you received your order and do you want to return and/or exchange something? No point, complete your return form completely and add it to your return shipment. You can find the return form in the CHPTR-S box. Then send it back to CHPTR-S within 30 days. Return costs are for your own account.

CHPTR-S | Burgemeester Mollaan 62 5582CK Waalre Nederland

After receiving your return shipment, the amount will be refunded as soon as possible to the (bank) account / credit card which was used while placing the order. This takes around 5 working days.

*Please note: keep in mind that CHPTR-S will only process returns if they are returned in its original state including labels & packaging. Damaged and/or used items are refused and returned. The return costs are for your own account.

*NOTE: CHPTR-S uses a 30-days return policy. This means that the possibility to return your order will lapse 30 days after receipt.

*NOTE: Final sale articles may not be returned. No exceptions are made for this.

CHPTR-S uses a 30 days retour policy. This means that the possibility to return your order will be returned 30 days after receipt.

From the moment you get your order to be delivered to your home, you have thirty (30) days of reflection. If you are not satisfied with an article, you can exchange or return it within this reflection time.

The return costs (these are the costs you pay for returning the order to CHPTR-S) are for your own account. These are the costs for transport and any clearance costs and customs costs that are settled from non-EU countries.

If you want to exchange one or more articles for a different size, you can request a exchange via the return form. Upon receipt of your return, CHPTR-S customer service checks the availability of your desired exchange size and then reserves it immediately. This is then sent to you free of charge.

Note: it can only be exchanged for the same article in a different size. If your desired size is no longer available, we will contact you to report this and, if desired, we can convert your exchange into a return.

Items that have been ordered via the ChPTR-S webshop may only be exchanged at the CHPTR-S head office. If you have purchased items at one of our stockits, you can only trade it in the relevant point of sale.

Please note: our retailers handle their own return policy.

After we have received your return in good order, you will receive the purchase amount of your return to your account within 5 days (shipping costs are not reimbursed). The reimbursement is automatic via the checking account / payment method with which the original payment has been made.

SALE items that -30% or -50% discount may be returned or exchanged. 

Code Noreturn - With this you will receive a 10% extra discount on your purchase. Please note, by using this code you no longer have the right to return.

Final Sale (-70%) articles that have been ordered via the CHPTR-S webshop cannot be exchanged/returned. If the order is nevertheless returned to CHPTR-S HQ, this will not be received and immediately returned to the sender. Shipping costs are charged for this. 

Periodic promotional promotions from chptr-s.com cannot be combined with other discounts / promotions.

A bit annoying that something went wrong. Please contact us via info@chptr-s.com, on working days we will ensure a suitable solution within 48 hours.